2. Assess the reason why the person is angry at you. Try to put yourself in their shoes. What if they would have done to you what you did to them? Don't be afraid to admit you were unfair to them. It's an act of courage, as long as it doesn't become a habit. They may be angry at the situation and not you personally.
3. Accept the fact that this person is angry with you, whether it's true or not; let them vent, stand back, don't get in their way. Show them you actually listen to what they say. This may already be part of the solution. Normally people will calm down if they see you have a sincere interest in what they say. Communication is the keyword. Sometimes anger at a situation can be defused by letting the person know you hear their problem. Try repeating back what they say in the form of a question. This could prompt them to clarify their position. Or ask them, "Could you say that differently (or in a different way)?"
4. Time heals. Hurt feelings can make people unable to reason well. Many people react when they are angry by avoiding the person they are angry with for a while. This isn't necessarily a bad thing. It can give them time to reflect and perhaps realize how much they care about you. Where angry reactions are quickly triggered, however, try to follow the previous steps and stretch out time as best you can without being obvious.
5. Break the loop. Angry people can often repeat themselves when they aren't thinking rationally or think you don't get what they mean. Find a way to stop the repetition by telling them you understand, repeating what they said in another way, or simply changing the subject slightly.
6. Give up for now if the person is still angry with you even though you think it isn't your fault and you've tried to tell them that. If it's a stranger, you might tell them you're sorry in any case and just get on. It's more useful and easier to educate people you know than a stranger you might not ever see again, especially when things are happening around you quickly and there may be no better option. Sometimes there is nothing else you can do.
Edited by Teresa, Deardivebuddy,
Hockeyhamster, Keyboard_Cat and 46 others