1. Listen.
A lot of conflicts are based in misunderstandings, so always make sure you’re getting everything, It can be easy enough to tune someone out when they annoy you; the trick is to use careful questioning to focus the other person on the topic at hand so they give you what you need and avoid straying too far. Poor listening leads to misunderstandings that need clarification – which means more time spent with someone you’d really rather not be around.

2. Repeat everything.
Besides the tendency to tune out people you’d rather avoid, our feelings about another person can color our perception of what they’re saying. To avoid this, repeat back any instructions, questions, or other problems they pose to you to make sure you absolutely understand  what they’re saying. Give them a chance to correct you before you go off half-cocked, sure you know what “that kind of person” wants.

3. Keep your cool.
It’s tempting to want to argue with people who rub you the wrong way, or to lose it and start pointing out their faults. Don’t do that! Unless they’re wrong  about something  that directly and materially affects you, don’t bother – starting a debate or, worse, an argument will only prolong your agony – and neither of you is likely to change your mind. Save the debates for when you’re with friends whose opinions matter to you.

4. Be clear about boundaries.
You don’t have to be friends with everyone. Which means you don’t have to do favors for everyone who asks. If someone’s encroaching on your time, simply tell them, “I’m sure this is important to you but it simply isn’t a priority for me right now. I really need to work on x and not y.” Again, there’s no need to be mean, just redirect the conversations whenever conversation drifts into areas that aren’t relevant and where you know you’ll be annoyed.

5. Fight fire with ice.
The  worst thing you can do with an angry or irrational person is engage him or her. In the heat of aggression, any word or action interpreted as aggressive in response will only trigger more aggression – and most of the item, if someone is upset and railing about it, every word and action will be read as aggression. As hard as it might seem to do, the best thing is to sit quietly and let them spend themselves ranting and raving, and then ask if they’d like to schedule a time to discuss the matter more calmly and return to whatever you were doing. If this sets off another round of yelling, simply wait it out and repeat.

It sucks, but the bottom line is you have nothing to gain by engaging with an irate person in the heat of the moment. And while it may seem that you’re giving up control of the situation – after all, you’re sitting there passively taking it all in, even abuse – most people feel ashamed and contrite after an outburst, especially one in which their target clearly was not responding to or inciting them, which puts you back in charge when there’s actually something you can do about the situation.

6. Close the door.
While you may have to interact with people you don’t care for in any number of situations, remember that your time  is your own and don’t let other people, especially ones you’d rather not interact with, take control of your time.

Communication outside of the narrow band needed to fulfill both of your objectives should be minimized – which often means forcefully limiting such talk. Make it clear when you are unavailable, and make yourself unavailable as often as possible. If you have the power, require that your partner make an appointment, and gently reject any effort to discuss your work or projects outside of that scheduled time. People – even annoying people – tend to respect the time of people who make a clear showing that they take their own time very seriously.

7. You’re valuable. Remember it.
If you’ve found yourself in a position where you are obligated for some reason to spend time with someone you dislike, remember that most likely, they are in the same position – and it’s you they dislike. But you wouldn’t be in that situation if you didn’t provide something of value – whether that’s a work skill or talent, specialized knowledge, even things as abstract as emotional support or solidarity. You have a mission, so to speak, and everything that distracts you from that mission reduces your value.

Remember that, and don’t be afraid to remind others of that. You are valuable, which means they need you as much as you need them. If you’re spending your working time listening to someone on your team going on and on about the sandwich she made the night before for her lunch today, it’s ok to remind her that she’s not making the best use of the value  you bring. Continue reading →

I will not let anyone walk through my mind with their dirty feet. ~Mahatma Gandhi

One of the main obstacles is our pride. This pride is an inflated state of mind and relies on our false view of the transitory collection, which focuses on the existent self, attributed to our body and mind, and distorts it. When we are on top of a very high mountain, we look down on all the lower peaks. Similarly, when we are full of pride, everyone else appears lower. We are the best and everyone else is inferior. This pride is associated with our self-preocupation and makes us act inappropriately and disrespectfully towards others, thereby bringing us face to face with all kinds of unpleasant and unwanted experiences. As long as we feel and act as through we are the center of the universe, we will never develop real concern for others. To counteract this attitude we train ourselves always to think of them as supremely important by considering their good qualities and by reviewing our own faults and weaknesses. ~Geshe Sonam Rinchen

Do not find fault with others. If they behave wrongly, there is no need to make yourself suffer. If you point out to them what is correct and they do not practice accordingly, leave it at that. When the Buddha studied with various teachers, he realised that their ways were lacking, but he did not disparage them. Studying with humility and respect, he benefited from his relationship with them, yet he realised that their systems were not complete. Still, he had not yet become enlightened, he did not criticise or attempt to teach them. After he found enlightenment, he respectfully remembered those had studied with and wanted to share his newfound knowledge with them. Ajahn Chah